Terms of Service
These Terms of Service (“Terms”) govern the relationship between AI Sunshine Coast Pty Ltd (ABN 00 000 000 000) (“AI Sunshine Coast”, “we”, “us”) and any person or business (“Client”, “you”) that engages our services or uses our website. By requesting a quote, signing a service agreement, or making payment, you agree to these Terms.
1. Services
We provide website design and development, AI chat and voice automation, lead capture and follow-up systems, review automation, job-management software integrations, and related digital services for trades and home-service businesses on the Sunshine Coast and surrounding regions.
The specific scope of services, deliverables, setup fees, and monthly fees are confirmed in a written service agreement or quote accepted by you prior to commencement. These Terms apply in conjunction with that agreement. Where there is a conflict, the written service agreement prevails.
2. Fees and payment
2.1 Setup fee
A one-off setup fee is payable before work commences. The amount is specified in your quote. Work will not begin until the setup fee is received in full.
2.2 Monthly fees
Monthly fees are billed in advance on the same date each month, beginning on the go-live date (or an agreed commencement date). All prices are in Australian dollars (AUD), exclusive of GST. GST is added to invoices where applicable.
2.3 Minimum commitment
Monthly plans have a minimum commitment of three (3) months from the go-live date. After the minimum period, plans may be cancelled with 30 days' written notice.
2.4 Late payment
Invoices are due within 14 days of issue. If payment is not received by the due date, we reserve the right to suspend services until outstanding amounts are paid. We may also charge interest on overdue amounts at the rate of 2% per month, compounding monthly.
2.5 Price changes
We will give you at least 30 days' written notice of any change to your monthly fee. Price changes do not apply retroactively.
3. 30-day money-back guarantee
If you are not satisfied with the completed website or setup within 30 days of go-live, contact us at hello@aisunshinecoast.com and we will refund your setup fee in full. Monthly fees paid during that period are non-refundable.
This guarantee does not apply where: (a) you have requested changes that materially alter the agreed scope; (b) you have not provided required content, access, or approvals in a timely manner; or (c) issues are caused by third-party platforms outside our control.
4. Your responsibilities
You agree to:
- Provide accurate business information, content, and access credentials required for us to deliver the services.
- Review and approve deliverables in a timely manner. Delays caused by slow approvals may affect the go-live timeline.
- Ensure you have the right to use any content (text, images, logos) you provide to us.
- Comply with all applicable laws in your use of the website and automation systems we build for you, including Australian Consumer Law, spam laws, and privacy laws.
- Keep your login credentials for any platforms we set up secure and confidential.
5. Ownership and intellectual property
5.1 Your website
Upon receipt of all outstanding payments, ownership of the custom website we build for you transfers to you. This includes the design, copy, and code specific to your business.
5.2 Our tools and systems
We retain ownership of any proprietary tools, templates, frameworks, or automation systems we use to build and deliver services. These are licensed to you for use during the term of your engagement. If you cancel, your licence to use our proprietary systems ends; however, your website content and domain remain yours.
5.3 Third-party platforms
Some services rely on third-party platforms (e.g., CRM, SMS, AI providers). Your use of those platforms is also subject to their respective terms of service. We are not responsible for changes to third-party platforms that affect service delivery.
6. Cancellation
After the 3-month minimum commitment, either party may cancel the monthly plan with 30 days' written notice to hello@aisunshinecoast.com. We will provide a reasonable handover so you can migrate or take ownership of your website. Monthly fees for the notice period remain payable.
We reserve the right to terminate services immediately if you: breach these Terms, fail to pay outstanding invoices after 14 days' notice, or use our services for unlawful purposes.
7. AI features — fair use
AI Chat and Voice AI Receptionist features included in Growth + AI and Business OS + AI plans are subject to fair use. Typical fair use is approximately 500 AI Chat messages per month per client. Excessive or automated use that materially exceeds this threshold may result in throttling or an invitation to upgrade to the Pro AI bolt-on plan. We will always contact you before restricting usage.
8. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising from or in connection with these Terms or our services is limited to the total fees paid by you in the three (3) months preceding the event giving rise to the claim.
We are not liable for: indirect, consequential, or special loss; loss of revenue, profit, or business opportunity; or any loss caused by third-party platforms or factors outside our reasonable control.
Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be excluded or limited by contract.
9. Warranties
Our services come with consumer guarantees under the Australian Consumer Law. We warrant that services will be provided with due care and skill, and that materials will be fit for the purpose for which they are supplied. We do not warrant that the website or automation systems will generate a specific level of leads, bookings, or revenue. Results depend on factors outside our control including market conditions, your response time, and your trade.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
11. Governing law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
12. Changes to these Terms
We may update these Terms from time to time. We will give you at least 30 days' notice of material changes by email. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
13. Contact us
AI Sunshine Coast Pty Ltd
ABN 00 000 000 000
Maroochydore, QLD 4558
hello@aisunshinecoast.com
+61 7 0000 0000