Privacy Policy
AI Sunshine Coast Pty Ltd (ABN 00 000 000 000) (“AI Sunshine Coast”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.
1. Who this policy applies to
This policy applies to anyone who visits our website at aisunshinecoast.com, submits an enquiry or lead form, or engages us to provide services.
2. What personal information we collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, business name, and physical address.
- Business information: trade type, current tools and software, monthly enquiry volume, and similar details you provide during our discovery process.
- Communications: emails, SMS messages, and notes from phone calls or meetings.
- Website usage data: IP address, browser type, pages visited, and time spent on pages (collected via analytics tools — see Section 7).
We collect personal information only by lawful and fair means. Where practicable, we collect information directly from you.
3. Why we collect your personal information
We collect and use your personal information to:
- Respond to your enquiries and provide quotes.
- Deliver the services you have engaged us to provide (website build, AI setup, automation).
- Send you updates relevant to your project or service.
- Improve our website and services.
- Meet our legal and regulatory obligations.
- Send you occasional marketing communications about our services — you can opt out at any time (see Section 9).
4. How we store and protect your information
Your personal information is stored on Australian-based servers and within platforms that meet our security requirements. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include access controls, encryption in transit, and regular security reviews.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we securely delete or de-identify it.
5. Third-party service providers
We use a small number of trusted third-party providers to deliver our services. These providers may process your personal information on our behalf and are required to handle it in accordance with applicable privacy laws. They include:
- CRM and automation platform: We use a cloud-based CRM platform to manage leads, appointments, and client communications.
- Email and SMS delivery: For sending notifications and follow-ups.
- Website hosting: Our website is hosted on Australian or compliant cloud infrastructure.
- Analytics: We may use a privacy-friendly analytics tool to understand how visitors use our website (see Section 7).
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Disclosure of personal information
We will not disclose your personal information to third parties except:
- Where you have consented to the disclosure.
- To our service providers acting on our behalf (as described in Section 5).
- Where required or permitted by law.
- Where we reasonably believe disclosure is necessary to prevent or lessen a serious threat to health or safety.
We do not disclose personal information to overseas recipients unless the recipient is subject to a law or binding scheme that effectively upholds protections equivalent to the APPs.
7. Cookies and analytics
Our website may use cookies and similar technologies to improve user experience. Where we use analytics tools, we prefer privacy-friendly options that do not track individuals across sites or require cookie consent banners. If we add tracking technologies that require consent under Australian or applicable law, we will update this policy and implement appropriate consent mechanisms.
You can disable cookies through your browser settings; however, some features of the website may not function correctly if you do so.
8. Your rights
Under the Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Correct personal information that is inaccurate, out of date, incomplete, or misleading.
- Complain about a breach of the APPs.
To exercise any of these rights, contact us at hello@aisunshinecoast.com. We will respond within 30 days.
9. Marketing communications
If you have provided your contact details, we may occasionally send you information about our services. You can opt out at any time by clicking “unsubscribe” in any email, replying “STOP” to any SMS, or contacting us directly at hello@aisunshinecoast.com.
10. Complaints
If you believe we have breached your privacy, please contact us first at hello@aisunshinecoast.com. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available at aisunshinecoast.com/legal/privacy. Material changes will be communicated to existing clients by email.
12. Contact us
AI Sunshine Coast Pty Ltd
ABN 00 000 000 000
Maroochydore, QLD 4558
hello@aisunshinecoast.com
+61 7 0000 0000